Identifying knowledge management strategies for knowledge management systems

Published Online: Apr 2, 2023

Tori Reddy DODLA

Email: ljohnson1@captechu.edu
Capitol Technology University, Laurel, Maryland, United States

Laura Ann JONES

Email: lajones@captechu.edu
Capitol Technology University, Laurel, Maryland, United States

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Abstract:

The application of knowledge management (KM) strategies help determine how an organization manages knowledge, data, and the use of information. Some scholars suggest that KM systems are vital for securing and maintaining organizational success; others assert that a company’s KM system should strongly reflect its internal competitive strategy. The main purpose of this study is to make a distinction between strategies and systems and to articulate distinct KM strategies. While previous researchers have detailed what a KM system should embody, scholars have yet to compile and express the nuances of KM systems available for execution into actual strategies. This qualitative, literature review outlines four KM systems (KM Reward, Tacit Collection, KM Integration, Social Media KM) and their respective strategies. The result of this paper provides practical pathways for organizations to identify appropriate KM strategies for KM systems. We answer the following research questions: • What are the knowledge management systems? • What is the best knowledge management system for organizations to use? • What are the outcomes of knowledge management system best practices?

Keywords:

knowledge sharing, organizational performance, incentive design, implicit knowledge collection, social media knowledge management strategy, knowledge integration

Pages:

261-277

JEL Classification:

M15, L22, O39

DOI:

https://doi.org/10.46656/access.2023.4.2(8)

How to cite:

Dodla, T.R., Jones, L. (2023). Identifying knowledge management strategies for knowledge management systems. Access to science, business, innovation in the digital economy, ACCESS Press, 4(2), 261-277, https://doi.org/10.46656/access.2023.4.2(8)

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